To remain competitive, banks apart from studying customer behaviour, have also to examine themselves from the technology perspective. The...

In many countries, mobile devices are fast becoming consumers’ primary computing device. With that, a new set of possibilities open up...

The push for online banking, thanks in no small way to Bank Negara Malaysia (Central bank of Malaysia), has had a significant impact on...

Although many financial institutions are investing heavily into digital infrastructure, many seem to be missing out on what consumers...

Digitisation is happening all around us, from online streaming of movies and TV shows to high- speed internet access. In this era of...